FAQ
IPTV UK Frequently Asked Questions
Straight answers about UK Pro TV, the free trial, payments and getting your devices set up.
About IPTV & UK Pro TV
What is IPTV?
IPTV (Internet Protocol Television) delivers TV over your broadband instead of a satellite dish, aerial or cable. You watch through an app on your Smart TV, Firestick, phone or computer.
What’s included in a UK Pro TV subscription?
32,000+ live channels, 200,000+ films and series on demand, a full TV guide, 99.9% uptime, setup help on WhatsApp and email, and a 7-day money-back guarantee.
Is IPTV legal in the UK?
IPTV as a technology is legal – it’s how many modern TV services are delivered. What matters is that the content is properly licensed.
Do I need a TV Licence?
In the UK you need a TV Licence to watch or record programmes as they’re shown live on any channel, or to watch or download anything on BBC iPlayer – however you receive them, including over IPTV.
Free Trial, Payment & Refunds
How does the 48-hour free trial work?
Message us on WhatsApp or by email. Your trial lasts 48 hours and no card is required. Find out more on our free trial page.
How much does an IPTV subscription cost?
Plans start at £29 for 3 months and drop to just £3.29 a month on the 24-month plan. See every plan on our pricing page.
Which payment methods do you accept?
All major cards, PayPal and crypto.
What is your refund policy?
If the service doesn’t work on your device and our support team can’t fix it, you can have a full refund within 7 days of purchase. Read the full refund policy.
Does my subscription renew automatically?
No. There’s no auto-renewal – you pay once for your plan and you’re never charged again automatically. Message us when you’d like to renew.
Devices & Setup
Which devices can I use?
Amazon Firestick, Samsung and LG Smart TVs, Android TV and Android boxes, MAG boxes, iPhone and iPad, Android phones and tablets, and Windows or Mac computers. Follow our setup guide for step-by-step instructions.
What internet speed do I need?
As a general guide, allow 10–15 Mbps for HD and 25 Mbps or more for 4K. If several people stream at once you’ll need more – see our broadband speed guide.
Why is my IPTV buffering?
Buffering is usually caused by a slow or unstable connection or weak Wi-Fi. Try a wired connection, restart your router and device, and clear the app cache. Our buffering guide has 12 fixes.
Support
How do I contact support?
Message us on WhatsApp or by email – just tap a button and you’re straight through to our team. See our contact page for details.
When is support available?
Our team is available 24/7 on WhatsApp and email, and we usually reply within minutes.
Still Have a Question?
Message our team, or start your free 48-hour trial and see for yourself.