Policies
Refund Policy
Our 7-day money-back guarantee, explained in plain English.
Last updated: 3 October 2026
Our 7-Day Money-Back Guarantee
We want you to feel confident about your UK Pro TV subscription. If the service doesn’t work on your device and our support team can’t fix it, you can have a full refund within 7 days of purchase.
When You Can Get a Full Refund
You’re entitled to a full refund when all of the following apply:
- You ask for a refund within 7 days of your purchase.
- The service doesn’t work on your device.
- You’ve contacted our support team and they haven’t been able to fix the problem.
Try Before You Buy
Our 48-hour free trial needs no card, so we recommend testing the service on your own devices before you buy. As the trial is free, there’s nothing to refund.
How to Request a Refund
- Contact us on WhatsApp or by email within 7 days of your purchase.
- Include the email address or WhatsApp number you ordered with, your date of purchase and the device you’re using.
- Describe the problem. Our team will try to fix it first – if we can’t, we’ll process your full refund.
How Refunds Are Paid
Once your refund is approved, we’ll confirm how and when it will be paid back to you. If you paid by crypto, we’ll agree the refund details with you directly.
Your Statutory Rights
This policy does not affect your statutory rights under UK consumer law.
Contact Us
Questions about this policy? Message us on WhatsApp or send us an email.